01 / SHIPPING & PROTECTION
Check the destination and the item
Confirm whether the item is permitted, restricted or needs a particular shipping route. Keep an accurate item description and value, and review the destination’s current import rules. Thresholds and tax rates can change; do not use an old country table as a guaranteed exemption.
Parcel weight, quantity and sensitive items may draw extra scrutiny. A parcel containing many of the same item can be assessed differently from a personal-use parcel.
Keep import charges within the budget described in the delivered-cost analysis. For electronics, check battery configuration and transport restrictions separately; permission to transport an item and its customs treatment are different questions.
02 / SHIPPING & PROTECTION
Keep a clean purchase record
Save the seller invoice or payment record, item description, quantity and actual amount paid. Record the parcel number and the route chosen. Customs or a carrier may ask what is inside, what it cost and whether it is for personal use. A precise description such as “two cotton T-shirts” is easier to support than a vague or misleading label.
Check the destination country's current import rules directly, including restrictions for your type of product and any documents needed. Taxes and thresholds can change, and the final assessment belongs to the relevant authority. A generic online table, including one on a shipping agent's site, should be treated as a starting point rather than a guarantee.
03 / SHIPPING & PROTECTION
If customs requests information
Watch tracking and messages from the carrier or customs authority. Provide the invoice or item details requested through the legitimate channel, and confirm the payment recipient before paying a duty or clearance charge. Missing a response can delay, return or prevent delivery.
Some routes may offer tax-related services, but what is included depends on the selected route. Verify that at parcel submission rather than assuming every route is tax prepaid.
04 / SHIPPING & PROTECTION
If a parcel is held or a payment is requested
First read the tracking status on the carrier's official site and verify that any email, SMS or payment page belongs to the carrier or customs authority. Use the contact details from their known site, not only a link in an unexpected message. Note the deadline, parcel number and exact documents requested.
Provide truthful invoice and item information through the legitimate channel. If a duty or processing fee is due, confirm who is collecting it and whether the route already included that charge. If you cannot tell what is needed, ask the carrier or LoveGoBuy support for the responsible contact. A missed request can delay delivery, and paying an unverified message can create a separate problem.
05 / SHIPPING & PROTECTION
Do not plan around an inaccurate declaration
Declare goods accurately and keep proof of purchase. An undervalued or misleading declaration can create customs, insurance and claim problems. For a country-specific amount, use the destination customs authority’s current guidance; this directory does not calculate duties.
06 / SHIPPING & PROTECTION
Prepare for more than one outcome
A parcel can be released, assessed a tax, inspected further, returned or refused under local rules. A tracking delay alone does not establish seizure or loss. Keep dated screenshots of each carrier event and written requests; they help you explain the sequence if you need support or an insurance review.
Do not understate value or disguise restricted goods to try to avoid tax. Inaccurate declarations can complicate clearance and weaken a later claim. If a parcel is returned or seized, ask the carrier for its written reason and compare it with the selected route terms and any insurance coverage before assuming a refund is due.