01 / ORDERS & WAREHOUSE
Which return policy applies?
If you followed a product card from this directory, read the return policy on the external page that accepted your payment. This directory has no checkout and cannot approve a return.
For a LoveGoBuy agent order, the seller or platform may set eligibility rules. Return eligibility can depend on seller guarantees, warehouse status and item condition. Different stages can have different deadlines, so do not treat one headline window as a universal promise.
Use item-specific seller-review checks when comparing candidates before an order. If a later dispute concerns what the pictures show, the QC evidence analysis explains why the date and connection to your ordered unit matter.
02 / ORDERS & WAREHOUSE
The order stage changes your options
Before the agent buys: check whether the order can still be cancelled in the current account status. At the warehouse: compare the received item with your order and ask promptly about a seller return or exchange. After international dispatch: the parcel has crossed into a different delivery and after-sales process; a simple domestic return may no longer apply.
Return periods can differ by order stage and seller guarantee. Check the terms shown for your exact order instead of calculating a universal deadline from the date you clicked “buy.” Also look for exceptions such as made-to-order goods or items whose seals, tags or packaging have been changed.
03 / ORDERS & WAREHOUSE
Act while the item is still returnable
- 01
Check status and deadline. Open your order record and check the return terms shown for that status.
- 02
Preserve condition. Keep tags, seals, packaging and accessories required by the seller.
- 03
Document the reason. Save order details, payment proof and clear photos of a defect or mismatch.
- 04
Confirm the cost. Ask who pays domestic return postage or any service charge before requesting an exchange.
04 / ORDERS & WAREHOUSE
Prepare a return request the seller can assess
Record the order number, seller link, selected variant, payment date, warehouse arrival date and reason for the request. For a wrong item, place the order screenshot beside the warehouse label and whole-item photo. For visible damage, include both a close-up and a wider view so the defect can be located. Keep all packaging and accessories until support explains the return requirements.
Ask four concrete questions: Is this item eligible at its current status? What is the request deadline? Who pays domestic return postage and any service charge? Where will an approved refund be credited, and which original charges are excluded? This avoids confusing the cost of an item with the cost of shipping or optional services already used.
05 / ORDERS & WAREHOUSE
A request is not the same as an approved refund
An agent may help you contact the seller, but the seller’s decision and item condition can control the outcome. Custom, opened or non-returnable goods may have different rules. Check the terms attached to your order and the response to your request before expecting a particular amount or date.
06 / ORDERS & WAREHOUSE
Track the decision and the money separately
Submitting a request does not mean the seller accepted it or that funds have been returned. Watch for three separate events: the agent's response, the seller's receipt or decision, and the actual credit in the account or payment method. Save the case number and the agreed amount. If an exchange is offered, confirm the replacement variant and any new postage before accepting.
If the issue appears only after delivery, preserve the parcel and move to the problem-item guide. A carrier damage claim and a seller return can require different evidence. Use the service that processed the payment for the authoritative refund status; this product directory has no access to it.